Company Policies | Terms and Conditions
“Plans” or “Subscription/(s)” are tenured Subscription plans offered by TechFeeders that are active for a specified period and will include any incident based plans such as “Per Incident Plan” or the like.
“SERVICES” AND “TECHFEEDERS PORTAL”
All references to “Services” refer to any TechFeeders service delivered under the plan that you enter into with TechFeeders through use of the TechFeeders Websites located at www.TechFeeders.com
“Software” means a computer program of any kind, whether owned by TechFeeders or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both TechFeeders Software and third party Software. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply (“License Terms”).
SUBMISSION OF PLAN ORDERS;
You may order Services by submitting Plan Orders through the TechFeeders Portal or by calling TechFeeders. Once TechFeeders accepts the Plan Order submitted by you, then you will receive an email from TechFeeders at the email address that you provide or have provided to TechFeeders as part of the Registration Process for the Services. TechFeeders is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by TechFeeders of a Plan Order, you will have a Plan.
Subject to the Terms and Conditions, and other terms specific to each Plan, TechFeeders will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, TechFeeders will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access software tools and utilities. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Plans are subject to TechFeeders’s limited warranty, which is set forth below. For more information, please refer to online documentation or call us at 1- 800-237-3901. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. TechFeeders has no obligation to render Services under any Plan if the payments as required under any Plan Order have not been made.
Subject to the applicable Term Plan, all payments under the Annual Plan shall be made upfront at time of commencement of the subscription cycle. For payments under the Recurring Payment Plan, all payments fees shall be made in advance.
When you purchased the Service, you agreed to a specific price and plan, where such plan maybe for a different duration (“Term Plan”).
All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Plan Order. Similarly, some plans may offer a discount on the Service if you sign up for other TechFeeders services (“Bundle Discount”). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the Term Plan expires; (2) you drop one of the TechFeeders services you were required to purchase to receive the special rate as notified to TechFeeders; or (3) You terminate the agreement/ Plan before the expiry of the relevant term.
CREDIT CARD BILLING
You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize TechFeeders to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize TechFeeders and/or any other company who bills products or services, or acts as billing agent for TechFeeders to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide TechFeeders with updated credit card information upon TechFeeders’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither TechFeeders nor any TechFeeders affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at TechFeeders’s option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00.
RENEWAL POLICY/UPGRADE POLICY
You agree and acknowledge that your Subscription under the Plan will automatically renew for the same period as mentioned in your Plan, unless notified otherwise by You (“Auto Renewal”).
However, a Plan and/or an antivirus or/a warranty purchased from TechFeeders shall be automatically renewed (in accordance with the terms of the Plan) only after we send you an email id (registered with TechFeeders) 30 days before the expiry of your subscription term notifying you about the automatic renewal of your Plan with an option of opting out from the automatic renewal and only if you do not opt out, Your credit card, which was used in paying for the original Plan or any other purchase from us will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with TechFeeders. In some cases, TechFeeders may offer Upgrade Offers to you. Upon your acceptance of such Upgrade Offer, your credit card, which was used in paying for the original Plan or any other purchase from us, will be charged with the amount mentioned in the Upgrade Offer.
If you would like to opt out of the Auto Renewal, please call us at 1-844-313-7115 and speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your service or write to us at connect@TechFeeders.com
PERSONAL AND NON-COMMERCIAL USE LIMITATION
Unless otherwise specified, the Services, Materials and Software are solely for your personal and non-commercial use in addressing matters covered by your Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, transfer, distribute or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Plan.
NO UNLAWFUL OR PROHIBITED USE
Software or Services. You may not attempt to gain unauthorized access to any TechFeeders Portal, the Materials, Software or Services, other accounts, computer systems or networks connected to any TechFeeders server or to any of the TechFeeders Portal, the Materials, Software or Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any TechFeeders Portal, the Materials, Software or Services or information through any means other than that specifically permitted to you under a Plan Order.
FAIR USAGE POLICY; SUSPENSION OR TERMINATION OF SUBSCRIPTION:
Though TechFeeders has no limits on the amount of online support requests a Plan user may make during the subscription period, however, each Subscriber’s use of the support services for the Plans are subject to TechFeeders’s “fair use” policy. Under this policy, if at any time, in TechFeeders’s sole discretion, a Plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Plan for individual use, then TechFeeders reserves the right to suspend or terminate Subscriber’s Subscription Services. In addition, TechFeeders reserves the right to suspend or terminate any Subscription Services of any Subscriber that TechFeeders, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to TechFeeders; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.
TechFeeders may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with TechFeeders’ s employees and others as appropriate to your Service under a Plan Order (each a “Communication Service” and collectively “Communication Services”). Communications Services shall only be used under an accepted Plan Order, and not for any other purpose.
You consent to receive telephone calls, text messages and/or email from TechFeeders regarding activation of Your Service(s), information about TechFeeders’s products and services, renewal of product and services, support service call, re-dialing of disconnected calls at the telephone number(s) provided by You, including Your wireless number. You understand that there may be a charge by Your wireless carrier for such calls and that such calls may be generated by an automated dialing system. You have an option to opt out of this consent by contacting TechFeeders customer services at 1-866-914-9049 or by sending an email from your email id registered with TechFeeders clearly defining the telephone number(s)/email id which you may like to exclude from the list of Your contacts.
If you do not wish to receive any call from TechFeeders on any specific telephone number(s), you may contact TechFeeders customer services at 1-866-914-9049 or send an email from your email id, registered with TechFeeders, clearly defining the telephone number(s) which you may like to put on Do Not Call (DNC) list of TechFeeders. All such requests will be processed within 30 days of receipt of such request.
GUESTS; LIMITED LICENSE TO USE OF TECHFEEDERS PORTAL
If you are not currently subscribed for a Service, then you are regarded as a “Guest”. Usage of the TechFeeders Portal by current TechFeeders customers outside of the scope of a Service specified under an applicable Plan Order is also treated as a “Guest”.
As a Guest you may use the TechFeeders Portal and Materials specifically designated as available to guests on the TechFeeders Portal for the limited purposes of (a) deciding whether to subscribe to the Services provided by TechFeeders, (b) registering with TechFeeders and submitting Plan Orders only. The foregoing license grant is a non-exclusive revocable license.
LIMITED LICENSES TO USE THE TECHFEEDERS PORTAL, MATERIALS AND SOFTWARE
As permitted through a Service, you may use Materials and Software posted on the TechFeeders Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.
GENERAL LICENSE RESTRICTIONS
Any other use of the TechFeeders Portal, Services, Materials or Software, other than as explicitly permitted by TechFeeders is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to TechFeeders and its suppliers. Reverse engineering and recompilation of the Software is strictly prohibited.
Please note that the charge on your credit card will appear on your credit card statement as any one of the following – “Mycharge.TechFeeders.com” or “Charge.TechFeeders.com” or “Pay.TechFeeders.com” or “Yourcharge.TechFeeders.com” or “Fee.TechFeeders.com” or “TechFeeders.TechSupport”.
In connection with obtaining Services, you agree that you will:
- Cooperate with the TechFeeders Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician’s instructions. You must confirm that the following conditions are true:
- The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals;
- You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident;
- The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with TechFeeders support personnel.
- Software/Data Backup: You understand and agree that TechFeeders shall under no circumstance be responsible for any lost or corrupted software or data. TechFeeders strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.
- Account, Password, and Security: For you to submit a Plan Order, you must complete the Registration Process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form. You also will choose a password and a user name. You are solely and entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are solely and entirely responsible for any and all activities that occur under your account. You agree to notify TechFeeders immediately of any unauthorized use of your account or any other breach of security. TechFeeders will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by TechFeeders or another party due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder.
AVAILABILITY OF SERVICES AND MATERIALS UNDER FORCE MAJUERE CIRCUMSTANCES
You hereby acknowledge that circumstances outside of TechFeeders’s reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in TechFeeders’s ability to schedule a support session. You hereby release TechFeeders from any and all liability, and agree that TechFeeders shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays.
TechFeeders or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.
EXCLUSIONS FROM “SERVICES”
“Services” shall not include the following:
- any item or activity not covered by the terms of a Plan Order;
- service beyond the duration limitations identified in your Plan Order;
- problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration that is beyond our control;
- Software, including the operating system and software added to the registered hardware products which are out of scope for the Plan;
- Problems that may and do result from:
- External causes such as accident, abuse, misuse, or problems with electrical power;
- Usage that is not in accordance with product instructions provided by manufacture;
- Failure to follow the product instructions provided by manufacture or failure to perform preventive maintenance; or
- Problems caused by using accessories, parts, or components not compatible with the product.
- Non Compliance with the TechFeeders technician instructions for resolving the query.
NOTICE SPECIFIC TO MATERIALS AND SOFTWARE AVAILABLE ON THE TECHFEEDERS PORTAL, OR THROUGH A SERVICE
For your convenience, TechFeeders may make available Materials or Software (as each term is defined above) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement (“EULA”), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions.
The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
No logo, graphic, sound or image from any TechFeeders Web site may be copied or retransmitted unless expressly permitted by TechFeeders.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.
END USER LICENSE AGREEMENTS (EULA) – GENERALLY
In connection with our Service, we may provide to you, the use of certain software which is owned by TechFeeders or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Plan and for no other purpose.
The Software may be accompanied by a EULA from TechFeeders or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.
EULA FOR TECHFEEDERS SOFTWARE
With regard to any Software made available to you by TechFeeders through the TechFeeders Portal for which your acceptance of a separate license agreement is not required (“TechFeeders Software”), you are hereby granted a revocable, non-exclusive, non-transferable license by TechFeeders to use the TechFeeders Software (and any corrections, updates and upgrades). In accordance with and as required under the Plan you shall not make any copies of the TechFeeders Software. You agree that the TechFeeders Software is the confidential and proprietary information of TechFeeders or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the TechFeeders Software, or otherwise reduce the TechFeeders Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the TechFeeders Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the TechFeeders Software. You acknowledge that this license is not a sale of intellectual property and that TechFeeders or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the TechFeeders Software and related documentation, as well as any corrections, updates and upgrades. The TechFeeders Software may be used only in the country of residence at the time of acceptance of these terms for use of the TechFeeders Software. Export of the TechFeeders Software is strictly prohibited.
THIRD PARTY PRODUCTS
As part of the Services, TechFeeders may suggest that you acquire, install and use certain third party software or services (“Third Party Software”). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether TechFeeders assists you in the acquisition, installation, and/or use of Third Party Software. TechFeeders has no responsibility or rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.
Your license to the TechFeeders Software shall remain in full force and effect unless and until terminated by TechFeeders, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Plan for any reason, you must cease all use of the Plan and the TechFeeders Software and immediately delete the TechFeeders Software from your computer.
To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no representation or warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
LIMITED SERVICE WARRANTY
TechFeeders DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW TechFeeders TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE.
SOME OF THE TechFeeders PLANS COME WITH A 7- DAY LIMITED SERVICE WARRANTY AS PROVIDED IN ONLINE DOCUMENTATION FOR THOSE SPECIFIC PLANS. THIS 7- DAY LIMITED SERVICE WARRANTY IS SUBJECT TO FULFILLMENT OF THE TERMS FOR THE SPECIFIC PLAN WHICH IS IN ADDITION TO THE TERMS AND CONDITIONS IN THIS DOCUMENT TechFeeders AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND WHATSOEVER. TechFeeders AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. TechFeeders AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME.
IN NO EVENT SHALL TechFeeders AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA REVENUE OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.
LIMITATION OF LIABILITY
Notwithstanding anything to the contrary in no event shall TechFeeders be liable to you in excess of the amounts actually paid by you to TechFeeders under the Plan Order that is the subject of the dispute.
LIMITATIONS ON ACTIONS
Any cause of action by you must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred.
TERM AND TERMINATION
TechFeeders at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of TechFeeders: (a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, TechFeeders’s network, or the use and enjoyment of TechFeeders’s other users; (c) TechFeeders receives an order from a court to terminate the Service you are availing ; (d) if TechFeeders for any reason ceases to offer the Service; (e) if you are no longer a TechFeeders customer, or (f) TechFeeders determines that you are abusing the Service. TechFeeders, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.
TechFeeders reserves the right to amend the Terms and Condition, and the TechFeeders Portal at any time by (a) posting a revised version of the Terms and Conditions on the TechFeeders Portal (http://www.TechFeeders.net/terms.html), or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to TechFeeders in connection with registration. You are responsible for regularly reviewing the TechFeeders website to be notified of any amendments to the Terms and Conditions.